SMART LIGHTING & SHADES MONTEREY COUNTY
Support
All work completed by Axiom Home Tech carries a one year limited warranty on equipment and 90 day labor warranty on installations. When something comes up, you can be assured we’ll do our best to make it right.
Service & Support
What We Cover In Our One Year Warranty *
Technical malfunctions to equipment after installation
Programming, and cabling issues
Defective equipment
What We Do Not Cover
Third party interference with technology
Physical damage or alteration carried out by user or third party to Axiom Home Tech installations
* After 90 days, we will assist in the return and replacement of defective equipment that is under manufacturers warranty but will charge normal labor rates.
Service Rates
Axiom Home Tech welcomes support related requests beyond what is carried in our warranty.
Our technicians will fix (if possible) or replace any problematic and/or defective equipment hourly at industry rates. Please inquire if you’d like to know our current service rates. Our rate covers diagnosing and/or replacement of problematic equipment. Further visits may be required after diagnosing, and will be charged at the same hourly rate.
Create A New Service Request
Please fill out the form if you have any support related requests.
Axiom Home Tech Remote Services will reach out to you from support@axiomhometech or by phone (please add to your allowed email list to avoid spam filters) shortly following your request. We serve members and non-members, so whatever you choose, Axiom Home Tech is here to serve you.
