SMART LIGHTING & SHADES MONTEREY COUNTY
Support
All work completed by Axiom Home Tech carries a one year limited warranty on equipment and 90 day labor warranty on installations. When something comes up, you can be assured we’ll do our best to make it right.
Service & Support
What We Cover In Our One Year Warranty *
Technical malfunctions to equipment after installation
Programming, and cabling issues
Defective equipment
What We Do Not Cover
Third party interference with technology
Physical damage or alteration carried out by user or third party to Axiom Home Tech installations
* After 90 days, we will assist in the return and replacement of defective equipment that is under manufacturers warranty but will charge normal labor rates.
Service Plans
Axiom Home Tech welcomes support related requests beyond what is carried in our warranty.
We have partnered with OneVision Service to offer remote support through a membership plan. Members receive a myriad of added benefits. All member service calls are triaged and then offered instant remote troubleshooting or an on-site appointment; whichever serves you best. This allows for more efficient, timely and elevated service experiences for all our clients.
For those clients not interested in a membership, Axiom Home Tech will continue to serve you on-site. All service requests begin with a call or text to 831-609-9997 or email support@axiomhometech.com and you will be contacted asap!
Create A New Service Request
Please fill out the form if you have any support related requests.
Axiom Home Tech Remote Services will reach out to you from support@axiomhometech or by phone (please add to your allowed email list to avoid spam filters) shortly following your request. We serve members and non-members, so whatever you choose, Axiom Home Tech is here to serve you.
